Data Science + Revenue Operations

Revenue operations, powered by data science.

I build the analytics, automations, scoring models, dashboards, and operating rhythms that help teams understand customers, improve lead flow, and make sharper product and revenue decisions.

Salesforce flows BigQuery + Snowflake Sigma dashboards Attribution modeling Customer lifecycle systems
40% higher revenue lead efficiency through routing, handoffs, and calendar logistics
20% team efficiency lift from rep monitoring, coaching, and workflow design
15+ predictive and attribution models built for funnel and conversion decisions
30% customer engagement and retention lift through lifecycle automation
Featured work

Case studies at the intersection of revenue systems, analytics, and customer behavior.

These projects show the operating layer behind the dashboards: data pipelines, CRM logic, automation, statistical modeling, and decision tools.

Revenue Ops Salesforce Automation

Revenue Operations Intelligence Platform

Built a connected operating layer for lead scoring, routing, rep efficiency, performance monitoring, probation workflows, dashboards, services, and integrations.

Predictive routing + rep performance systems
Multi-touch attribution model dashboard screenshot
Attribution CRM Modeling

Sales funnel attribution model

Unified web analytics, CRM activity, and sales data to quantify channel influence across the full customer funnel.

15+ models for conversion targeting
Customer outreach automation flow diagram
Lifecycle Flows Webhooks

Customer lifecycle automation

Built and maintained multi-channel outreach logic across the customer journey with cleaner handoffs and leadership visibility.

30% engagement and retention lift
Structural equation model path diagram
SEM Retention Behavior

User engagement and retention model

Modeled behavioral constructs behind engagement and retention to surface product gaps and guide audience targeting.

Behavioral signals tied to outcomes
Sales performance dashboard screenshot
Dashboards Sigma KPIs

Executive dashboards and KPI systems

Built reporting surfaces that connect marketing funnels, sales operations, product engagement, and leadership decisions.

Company-wide KPI visibility
Nonlinear model visualization screenshot
Reporting Statistics Strategy

Quarterly insight reporting

Turned noisy, multi-source business questions into statistical deep dives, visual evidence, and action-ready recommendations.

Analytical recommendations for leadership
Operating strengths

Revenue systems with a researcher's standard for evidence.

My background in behavioral science shapes how I build systems: define the behavior, instrument the process, measure the outcome, and improve the loop.

Revenue Operations

Lead scoring, intelligent routing, rep efficiency monitoring, probation systems, CRM administration, lifecycle design, and KPI operating rhythms.

Data Science

Predictive modeling, regression, multivariate analysis, attribution, factor analysis, and structural equation modeling.

Analytics Engineering

BigQuery, Snowflake, SQL, Sigma, Salesforce, Google Analytics, data joins, dashboards, and scalable reporting systems.

Behavioral Research

Survey design, longitudinal analysis, customer feedback, user research, publications, and evidence-based recommendations.

Resume highlights

Built for roles where analytics, operations, and strategy have to move together.

Currently leading product, marketing, and revenue analytics work at AlterMe while completing a Master of Statistics at the University of Utah.

2024 - Present

Lead Operations & Marketing Data Scientist, AlterMe

Own product and marketing analytics, revenue operations systems, lead scoring, intelligent routing, KPI systems, attribution modeling, and lifecycle automation.

2023 - 2024

Autism Research Aide, Wasatch Behavioral Health

Collected longitudinal client data and supported behavioral progress through applied behavioral analysis work.

2020 - 2023

Research and Teaching, Brigham Young University

Analyzed social psychology data, supported published research, taught inferential statistics, and helped students present research.

Curriculum Vitae Open PDF
Current focus Lead Operations & Marketing Data Scientist

Product analytics, marketing analytics, Revenue Operations, lead scoring, intelligent routing, attribution, customer lifecycle automation, and KPI systems.

Education Master of Statistics, University of Utah

Ongoing graduate work in regression, structural equation modeling, inference, and advanced statistical analysis.

Research foundation Behavioral science and published research

Experience in social psychology, longitudinal research, survey design, behavioral analysis, and statistical communication.

Contact

Want the operator who can also build the measurement system?

I am interested in data science, Revenue Operations, product analytics, marketing analytics, and roles where customer behavior meets business outcomes.

Case study

Revenue Operations Intelligence Platform

A connected operating system for revenue operations: predictive lead scoring, intelligent routing, rep efficiency monitoring, performance dashboards, probation and coaching signals, services, integrations, and admin workflows.

Lead scoringprobability model informs smarter routing decisions
+40%revenue lead efficiency through routing, handoffs, and logistics
+20%team efficiency through monitoring and workflow design

Core modules

Lead probability model Intelligent routing Rep efficiency Performance monitoring Probation workflows Services and integrations

Problem

Revenue operations work was spread across admin tasks, dashboards, routing logic, rep performance questions, coaching needs, and fragmented handoffs. Leadership needed a clearer way to see where process friction was costing revenue motion.

Action

I built a functioning lead probability and scoring model, connected it to smarter routing logic, standardized calendars and handoffs, and created monitoring systems for rep efficiency, performance trends, and probation/coaching workflows.

Tools

Salesforce SQL Predictive modeling CRM analytics Behavioral data Operational dashboards Workflow automation

Business impact

The platform made lead ownership clearer, gave reps and managers better visibility into performance, improved response capacity, and turned RevOps from cleanup work into a measurable growth lever.

Sales funnel attribution model

A custom multi-touch attribution model that connected acquisition, CRM activity, and transaction data so marketing decisions could be tied to full-funnel outcomes.

Multi-touch attribution model dashboard screenshot
15+models generated to estimate and predict conversion rate
10+targeting opportunities surfaced for leadership
WeeklySigma reporting cadence for marketing decisions

Problem

Channel performance was hard to evaluate because web analytics, Salesforce activity, and purchase outcomes lived in separate systems.

Action

I unified source, behavioral, demographic, CRM, and transaction fields into an analysis-ready table and used logistic regression to estimate conversion probabilities.

Tools

Google Analytics Salesforce Sigma SQL Logistic regression

Business impact

Leadership got a clearer view of which marketing and CRM paths were associated with higher conversion, creating more concrete targets for budget allocation and CPA improvement.

Customer lifecycle automation

A multi-channel outreach system built inside Salesforce to make customer communication more consistent across the full journey.

Customer outreach automation flow diagram
+30%customer engagement and retention lift
+20%full-funnel conversion rate improvement
Always-onSMS, email, drip, and internal workflow automation

Problem

Customer outreach needed to be consistent and sequenced, but the journey had too many manual touchpoints and too little visibility for leadership iteration.

Action

I mapped the cadence visually, implemented Salesforce Flow logic, connected webhooks, and maintained the system as the customer journey evolved.

Tools

Salesforce Flows Webhooks SMS/email Journey mapping Figma

Business impact

The automation improved consistency across the journey, reduced manual coordination, and gave the business a cleaner mechanism for testing and improving lifecycle communication.

Structural equation model for engagement and retention

A large-scale SEM project connecting user behavior and analytics data to model retention and guide product improvements.

Structural equation model path diagram

Problem

User retention was influenced by less-visible behavioral constructs that could not be understood from surface metrics alone.

Action

I modeled latent constructs for excitement, engagement, and issues, then connected those constructs to tangible retention outcomes.

Tools

SEM Latent variables Retention modeling Behavioral analytics

Business impact

The model surfaced a product-expectation gap and helped guide onboarding, retention, and top-of-funnel audience strategy.

Dashboards, charts, and visualizations

A sample gallery of analytical and exploratory reporting views used to clarify performance, surface trends, and support operating decisions.

Case dashboard screenshot Running submit rate chart screenshot Sales performance dashboard screenshot

Problem

Teams needed scannable reporting that connected operational performance to practical decisions instead of burying signal in raw exports.

Action

I built dashboards and visualizations around KPIs, performance patterns, and trend interpretation for leadership and operators.

Tools

Sigma Salesforce Google Analytics SQL KPI design

Business impact

Dashboards made funnel, sales, and customer signals more visible, helping stakeholders align on where performance was changing and why.

Quarterly insight reporting

A statistical deep dive into conversion-rate changes, with visualized KPIs, trend interpretation, and recommendations for business action.

Open report PDF

Problem

A negative conversion-rate trend needed explanation, but the causes were spread across unrelated operational and customer data points.

Action

I identified KPIs, compared business periods, separated noise from meaningful differences, and translated the analysis into recommendations.

Tools

Statistical analysis KPI reporting Visualization Executive reporting

Business impact

The report turned a broad stakeholder concern into an evidence-backed decision path with clearer tradeoffs and action items.